One of the most common complaints I hear from people is that their current SEO company is really bad with their level of customer service and communication.
They tell me how frustrating it is and how they wish they could get out of their contract and switch SEO agencies.
If you are on the lookout for an SEO company to help with your Google rankings then I thought I would give you an idea of what is really annoying people when it comes to their relationship with their SEO provider. Be on the lookout for these signals as the last thing you want to happen is to work with a sub-standard agency.
Probably the biggest complaint I hear is the level of customer service. People tell me how awful the experience has been from the moment they signed up. They tell me that the salesperson was great over the phone, to begin with, but as soon as the contract was done, then they were a ghost. There was no contact and you were passed from one account manager to another. No one really cared about your business, they were not interested in what you had to say, they couldn’t give a stuff if you called or emailed them. As far as they were concerned you were locked into a contract, committed to paying your monthly fee for the year and that was that.
If you tried to complain you were told that things would improve and that they would take responsibility for your account. Again, the same issues arise. All front but no substance. This is the issue confronting so many small to medium-sized businesses nowadays that choose to use a larger SEO agency that they find on Google – ( these are the SEO companies that pay big bucks to have ads on page 1 – you know those ads..the top 4 positions).
The issues only get worse when these blatant rips off SEO companies ( who have a huge staff turnover because they are under so much pressure to make the sale) when you find that over the past 6 months you are on your 4th account person. It ends up like you are dealing with a large telco or internet company, where no one takes responsibility because no one cares.
Lack of customer service combined with a massive staff turnover compounds business owners frustration when it comes to their SEO company.
The other massive complaint I hear is the lack of results and passing the buck onto Google. This is basically the worst complaint as these SEO companies are simply out there to take your money and do nothing with it. Because they pay an absolute fortune to be on paid ads with Google, they need to somehow fund this.
Guess what? This is all funded by your monthly fee. No wonder your rankings are going nowhere. When you try to complain and ask the legitimate question of why their rankings have not moved in the last 6 months, they simply blame it on Google’s algorithm changes.
This is a common excuse and used all the time to put your off the scent and shut you up. I mean, how are you going to argue with them. They are seasoned veterans at this kind of palm off tactics.
Basically, you haven’t got a leg to stand on. Why? Because you signed a contract with these guys and in the small print ( if you bothered to read it) it will say that they do not have to rank your website – THIS IS SO COMMON AND HAPPENS TO SO MANY BUSINESS OWNERS.
You may ask, how do I know this? Because at SEO Sydney Experts I speak to at least 2 to 3 people who are in this situation. They have made the wrong choice, to begin with ( this was probably made because they were offered a super cheap SEO package or they were promised unrealistic rankings) and they are now paying the price.
So if you find that you are:
> given the cold shoulder over the phone
> no one gets back to you OR if they do it’s a week later
> spoken too abruptly with a bad attitude
> constantly blaming Google for their poor rankings
> find that you are on your 2nd, 3rd or even 4th account manager
> not getting reports on a monthly basis
> when you call the office it diverts to a call centre
> always communicating via phone or email and are discouraged from a face to face visit
> not getting answers to your questions
> being lied to
then it’s time to make a switch from your current SEO company that is actually harming your business. Get rid of them. Move on. Do anything you can to get out of the contract because these guys are not doing you any favours. Trust me when I tell you this because I see this happening daily!
The longer you stay with them and the more you procrastinate, the worse off you will be. It’s time to leave your current SEO agency.
If you want to see why so many businesses stick around with us year after year why not get in touch with a team that cares – 02 9360 8514.
You will see a different level of customer service and Google rankings – just check our current organic page 1 position as an example. We are not paying to be there. We are there because Google thinks we are the BEST – THAT’S WHY THEY PUT US on page # 1 for SEO and SEO SYDNEY.